At XYLO Trade, transparency, security, and regulatory compliance are at the core of everything we do. Our legal documentation outlines the terms, policies, and procedures that govern the relationship between our clients and our platform.
We encourage every client to carefully review these documents before opening an account or using our services.
The Client Agreement defines the legal relationship between you and XYLO Trade. It explains your rights and responsibilities, account operation, order execution, margin requirements, deposits, withdrawals, and other trading conditions.
Trading Forex, CFDs, Commodities, Indices, Shares, and Cryptocurrencies involves significant risk and may not be suitable for all investors.
This document explains the risks associated with leveraged trading and helps clients make informed investment decisions.
Your privacy is important to us.
Our Privacy Policy explains how we collect, process, store, and protect your personal information in accordance with applicable data protection standards.
XYLO Trade follows strict Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures to prevent fraud, identity theft, terrorist financing, and other financial crimes.
Clients may be requested to provide identification documents before account approval or withdrawals.
Our Order Execution Policy explains how client orders are executed to achieve the best possible results under prevailing market conditions.
This document explains the procedures for funding your trading account and withdrawing funds safely and securely.
If promotional campaigns or trading bonuses are offered, this document outlines the eligibility requirements, trading conditions, and withdrawal rules associated with each promotion.
Download PDFWe value every client.
If you are dissatisfied with any aspect of our services, our Complaint Handling Policy explains how complaints are submitted, investigated, and resolved in a fair and timely manner.
XYLO Trade has established internal procedures to identify, manage, and minimize conflicts of interest that may arise between the company and its clients.
Our objective is to always act honestly, fairly, and professionally.
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You may manage or disable cookies through your browser settings.
Refund requests are assessed according to our internal policies, payment provider requirements, and applicable regulations.
Refund eligibility depends on account activity, verification status, and payment method used.
By accessing the XYLO Trade website, users agree to comply with our website terms, intellectual property rights, acceptable use policies, and applicable laws.
Trading hours vary depending on the financial instrument and market.
Please refer to the Trading Hours document for up-to-date schedules covering: